Booking policies

Cancellations -

Please notify and confirm with me 48hrs before your appointment if you intend to cancel to allow me enough time to fill your spot.

If you do not notify me 48hrs before

- you will be charged 50% of your appointment and lose your deposit.

Should you give me enough notice to cancel, you will be given the option to reschedule.

ALL DEPOSITS ARE NON-REFUNDUABLE.

Rescheduling -

Please notify me 48hrs before your appointment if you intend to reschedule. You must confirm a new appointment with me before the notice period expires.

You will not have to put another deposit down.

Any time after the 48hr period - you will be charged 50% of your appointment and lose your deposit.

No Show -

If you do not notify me that you will not be attending your appointment - you will be charged 100% of your appointment. You may also be blocked from booking in the future.

Running late? You will be given a 10 minute grace period where possible. this is not possible for patch tests & consultations or any appointment 15 mins or less.

If you are any later than this your appointment may have to be cancelled

You will lose your deposit and be charged the full amount of your appointment.

I understand things happen & I will always do the upmost on my end if you are running late to try and accommodate.

Deposits

must be placed 48hrs prior to your appointment to avoid your session being automatically cancelled. Deposits are non-refundable.

Patch Tests

are required to be completed a minimum of 48hrs prior to your appointment.

This is your responsibility, your treatment cannot go forward without a valid patch test and you will not be refunded your deposit.

Strictly no children are allowed to attend appointments in line with building regulations.

By booking, you agree to these terms.


Studio6ix Complaints Policy

At Studio6ix, I want every client to leave feeling confident and happy with their treatments. However, if a service has not met your expectations, I want to hear about it so I can make things right.

This policy explains how you can raise a complaint and how I will work with you to resolve it.

1. How to Let Me Know

If you are unhappy with a treatment, please contact me as soon as possible. For the best results, it is highly recommended that you reach out within 7 days of your appointment so I can clearly assess the issue.

Please submit your complaint in writing to:

    •    Email: [email protected]

    •    What to include: Your name, the date of your treatment, the specific service you received, a brief explanation of the issue, and photos (if applicable).

2. What Happens Next

    •    Acknowledgement: I will acknowledge your email within 4 days (unless I am away or on annual leave, in which case you will receive an automated reply stating when I am back).

    •    Review: I will look into your concerns, review your client notes, and may ask you to pop back into the studio so I can view the treatment in person.

    •    Resolution: I aim to propose a fair solution within 14 days of receiving your initial email.

3. How We Can Fix It

If a service falls below my usual high standards, my primary goal is to correct it. Depending on the situation, remedies may include:

    •    A complimentary "redo" or corrective treatment.

    •    A complimentary future treatment .

4. Final Escalation (Alternative Dispute Resolution)

I always aim to resolve any issues with you directly, quickly, and fairly. However, if we cannot reach an agreement, or if a resolution has not been reached within 8 weeks of you first raising the issue, a 'deadlock' is reached.

At this stage, you have the legal right to escalate the dispute to an independent, certified Alternative Dispute Resolution (ADR) provider.